Contact information

Brand: Rekove · Website: shoprekove.com

We're Here to Help

Have a question about your order, the cream, or how to use it? Email us and a real person will get back to you.

Get in Touch

📧 Email — rekovesupport@gmail.com

🌐 Website — shoprekove.com

Support Hours

Monday – Friday | 9:00 AM – 6:00 PM [TIMEZONE]

Emails received outside these hours are answered on the next business day.

Response Time

We aim to respond to all enquiries within 1–2 business days.

For a faster resolution, please include:

  • Your order number
  • A brief description of your question or issue
  • Photos if relevant (e.g. a damaged or incorrect item)

Common Enquiries

📦 Order & Shipping — For delivery timelines, tracking, or shipment status, email us with your order number and we'll look into it. Standard delivery is 2–3 business days processing plus 6–12 business days in transit — 8–15 business days in total, worldwide.

↩️ Returns & Refunds — For refund requests or 90-day promise claims, see our Return & Refund Policy or email us to start. You never need to post anything back.

🧴 Product Support — Questions about how to apply it, how often, what's in it, or whether it suits your skin? We're happy to help you get it right.

Please patch test before first use — a small amount on the inside of your forearm, then wait 24 hours. If you get redness, itching or irritation, stop using it.

For medical questions, or advice on an existing injury or condition, please consult a qualified healthcare professional. We can help with the product, but we are not a medical provider and we don't give medical advice.

💳 Payments & Billing — For billing questions or payment issues, email us and we'll sort it out.

Before You Email Us

You may find your answer faster in our policy pages:

  • 📄 Return & Refund Policy — shoprekove.com/policies/refund-policy
  • 🚚 Shipping Policy — shoprekove.com/policies/shipping-policy
  • 📋 Terms of Service — shoprekove.com/policies/terms-of-service
  • 🔒 Privacy Policy — shoprekove.com/policies/privacy-policy

Rekove is an online-only brand. We do not have a physical retail location or walk-in support centre.