Shipping policy
Effective Date: August 2026 · Last Updated: August 2026 · shoprekove.com
Free Shipping on Every Order
We offer free standard shipping worldwide on all orders — no minimum spend, no hidden fees. The price you see at checkout is the price you pay.
Order Processing Time
All orders are processed within 2–3 business days of payment confirmation.
- Orders placed on weekends or public holidays begin processing on the next business day
- You will receive an order confirmation email immediately after purchase
- A separate shipping confirmation email with your tracking information is sent once your order has been dispatched
During peak periods (sales, holidays, promotions), processing times may extend slightly. We will notify you if this affects your order.
Estimated Delivery Times
The same timing applies wherever you are in the world:
| Stage | Time |
|---|---|
| Processing | 2–3 business days |
| Delivery | 6–12 business days |
| Total to your door | 8–15 business days |
Please note: these are estimated timeframes and are not guaranteed. Delivery times may vary due to customs processing, local postal conditions, public holidays, or other circumstances outside our control.
Order Tracking
Once your order has shipped, you will receive a tracking number by email. Use it to follow your shipment through the carrier's tracking portal.
- Allow 24–48 hours for tracking information to update after your shipping confirmation email arrives
- If you have not received a tracking email within 5 business days of ordering, contact us at rekovesupport@gmail.com
Customs, Duties & Taxes
We ship internationally and shipping is free on every order. However, please be aware:
- International orders may be subject to customs duties, import taxes, VAT/GST, or handling fees levied by your own country's customs authority
- These charges are set by your government, not by us. They are not included in the price you paid and are the customer's responsibility
- We have no control over customs processes and cannot predict whether duties will be applied
- Customs delays sit outside the 8–15 business day window above
- If a parcel is refused, returned, or held because a customs charge wasn't paid, we will refund the order less the shipping we have already spent
It is your responsibility to check that this product may lawfully be imported into your country. We recommend reviewing your local customs rules before ordering if you are concerned about import fees.
If Your Order Hasn't Arrived
If your order hasn't arrived 15 business days after you placed it, email us at rekovesupport@gmail.com with your order number. We'll chase the tracking, and if the parcel can't be located we will send a replacement or refund you — your choice.
If tracking shows your order as "Delivered" but you haven't received it:
- Check around your property, with neighbours, and in any safe-drop locations
- Contact your local post office or carrier with your tracking number
- Allow 3 business days after the marked delivery date — carriers occasionally update tracking prematurely
- If it still can't be located, email us at rekovesupport@gmail.com with your order number
⚠️ We are not responsible for parcels stolen after being delivered to the correct address, or for orders sent to an incorrect address provided at checkout. Please make sure your shipping address is right before you order.
Incorrect Address
- Double-check your shipping address at checkout. We cannot modify an address once an order has been dispatched
- If you spot an error, email rekovesupport@gmail.com as soon as possible with your order number. Your order normally sits with us for 2–3 business days before it ships, and we will change the address if we can reach it in time
- We are not responsible for orders delivered to an incorrect address provided by the customer
Delayed Shipments
Occasionally shipments are delayed by:
- Customs clearance processing
- High-volume periods (holidays, sales events)
- Weather or natural disruptions
- Carrier operational delays
If you're past the 15 business day mark, email us and we'll investigate — see If Your Order Hasn't Arrived above.
Damaged in Transit
If your order arrives physically damaged:
- Take clear photos of the damaged packaging and product
- Email rekovesupport@gmail.com with your order number and the photos
- We will send a full replacement at no cost to you, and you don't need to return anything
Please tell us within 7 days of delivery so we can sort it out quickly. That's a request so we can help you fast — it is not a deadline on your legal rights.
Contact Us
For all shipping-related enquiries:
📧 rekovesupport@gmail.com · 🌐 shoprekove.com · ⏱ Response time: 1–2 business days
Rekove reserves the right to update this Shipping Policy at any time. Changes will be reflected on this page with an updated effective date.